Apr. 16th, 2009

mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
[staff profile] mark
Just braindump, but this is how we've taken to answering requests, and it'd be useful to follow the same form for everybody.

Hi $user,

Blah blah answer to your question, blah blah. See the wiki for more information about how to write this section. It's pretty much what you expect.

Best,
  $signoff


If they sign their request, then the $user section should be whatever they sign with. First name is fine. If they don't have a name, you can greet them by their account name.

The $signoff is something you pick. You're welcome to use your name (First + Initial, aka Mark S.) and you're welcome to use your account name (e.g., xb95). Whatever you're comfortable with. Denise and I have taken to including our email address, but you shouldn't do that.

That's about it for now.
mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
[staff profile] mark
I have asked [personal profile] domtheknight to, in effect, just poke through open requests and approve answers that look good. This is temporary for closed beta. She won't be doing this long term, but she was conveniently located when I was in the mood to get support trundling along.

So -- we've got three of us now watching the board for answers at various times, feel free to go poking and answering.

I know most of the things are importer related. They should be collated into groups, people reporting the same issues, and Bugzilla bugs created for them so they can be investigated. Get as much information as possible: what service, what actually worked, what didn't. Especially if they've done anything unique or special: did they use the mass privacy tool on LJ? Did... oh I don't know, other stuff.

This is going to be a lot of feeling things out. If you have questions, you can bug me on IRC or here in comments, and I'll be happy to answer.

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