Nov. 7th, 2012

zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (DW Powered by Santa Disco)
[personal profile] zarhooie
Hello again, Support!

Very short version: Mark has diagnosed the comment import issue and is working on a tool to fix it.

Slightly longer version: Stuff broke importing entries from LiveJournal. LiveJournal made a change which confused the importer. During the time between when LiveJournal made their change and when Mark fixed the importer, some users ran imports. [These users now have a problem.] In order to do a successful import, the affected users will need to remove all imported content from their journals to prevent duplication. Mark is building a user-facing tool for this so the users won't need to do it manually or wait for Mark to remove the imported content from Dreamwidth's end.

Even longer version with even more details. Also how people will be able to delete duplicates. )

Thank you for much for your patience through this Exciting Adventure!

Best,
Kat
Dreamwidth Support Admin

(x-posted to [site community profile] dw_support_training

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