mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_support2009-04-16 11:40 am

Formatting Responses

Just braindump, but this is how we've taken to answering requests, and it'd be useful to follow the same form for everybody.

Hi $user,

Blah blah answer to your question, blah blah. See the wiki for more information about how to write this section. It's pretty much what you expect.

Best,
  $signoff


If they sign their request, then the $user section should be whatever they sign with. First name is fine. If they don't have a name, you can greet them by their account name.

The $signoff is something you pick. You're welcome to use your name (First + Initial, aka Mark S.) and you're welcome to use your account name (e.g., xb95). Whatever you're comfortable with. Denise and I have taken to including our email address, but you shouldn't do that.

That's about it for now.