mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_support2009-04-16 11:40 am

Formatting Responses

Just braindump, but this is how we've taken to answering requests, and it'd be useful to follow the same form for everybody.

Hi $user,

Blah blah answer to your question, blah blah. See the wiki for more information about how to write this section. It's pretty much what you expect.


If they sign their request, then the $user section should be whatever they sign with. First name is fine. If they don't have a name, you can greet them by their account name.

The $signoff is something you pick. You're welcome to use your name (First + Initial, aka Mark S.) and you're welcome to use your account name (e.g., xb95). Whatever you're comfortable with. Denise and I have taken to including our email address, but you shouldn't do that.

That's about it for now.