mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_support2009-04-16 11:43 am

temporary deputization

I have asked [personal profile] domtheknight to, in effect, just poke through open requests and approve answers that look good. This is temporary for closed beta. She won't be doing this long term, but she was conveniently located when I was in the mood to get support trundling along.

So -- we've got three of us now watching the board for answers at various times, feel free to go poking and answering.

I know most of the things are importer related. They should be collated into groups, people reporting the same issues, and Bugzilla bugs created for them so they can be investigated. Get as much information as possible: what service, what actually worked, what didn't. Especially if they've done anything unique or special: did they use the mass privacy tool on LJ? Did... oh I don't know, other stuff.

This is going to be a lot of feeling things out. If you have questions, you can bug me on IRC or here in comments, and I'll be happy to answer.
chemicallace: My personal avatar, a lady with a flask. (Default)

[personal profile] chemicallace 2009-04-16 11:39 pm (UTC)(link)
I've answered a bunch of them -- is there a place you'd like lists of people with various issues to go and the details?