The ability for requests to default to "closed" when an answer is approved, and to become reopened if/when a user comes back to add something – the thing I've noticed that has been getting to me is that sometimes requests are marked "answered, awaiting close" for days because a user doesn't give some kind of response (although it is possible that I'm wrong and people do have closing privs; I've been awake too long and can't remember, and I have never opened a Support request on DW or LJ myself!) ... and the ability to close things like that would also stop from a "thanks!" reply turning the request into a "still needs help."

I wonder if that even made any sense!

Also, a thing about points that has confused me: in certain instances I've seen one volunteer give an excellent answer, get it approved, and have the user return and say "yes, that worked! and now it's doing X unrelated thing," and someone else replying to X unrelated thing. The second volunteer is the only one who gets points for this; is there a reason that the person who fixed the original problem is also not getting some level of point value? We're not competing, so it doesn't really matter overall, I'm just wondering if it might not be better to give everyone with an approved answer at least a point, as in that particular circumstance (and it would probably be specific to that circumstance), the first volunteer did fix the original problem.