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What is going on
Hello again, Support!
Very short version: Mark has diagnosed the comment import issue and is working on a tool to fix it.
Slightly longer version: Stuff broke importing entries from LiveJournal. LiveJournal made a change which confused the importer. During the time between when LiveJournal made their change and when Mark fixed the importer, some users ran imports. [These users now have a problem.] In order to do a successful import, the affected users will need to remove all imported content from their journals to prevent duplication. Mark is building a user-facing tool for this so the users won't need to do it manually or wait for Mark to remove the imported content from Dreamwidth's end.
( Even longer version with even more details. Also how people will be able to delete duplicates. )
Thank you for much for your patience through this Exciting Adventure!
Best,
Kat
Dreamwidth Support Admin
(x-posted to![[site community profile]](https://www.dreamwidth.org/img/comm_staff.png)
dw_support_training
Very short version: Mark has diagnosed the comment import issue and is working on a tool to fix it.
Slightly longer version: Stuff broke importing entries from LiveJournal. LiveJournal made a change which confused the importer. During the time between when LiveJournal made their change and when Mark fixed the importer, some users ran imports. [These users now have a problem.] In order to do a successful import, the affected users will need to remove all imported content from their journals to prevent duplication. Mark is building a user-facing tool for this so the users won't need to do it manually or wait for Mark to remove the imported content from Dreamwidth's end.
( Even longer version with even more details. Also how people will be able to delete duplicates. )
Thank you for much for your patience through this Exciting Adventure!
Best,
Kat
Dreamwidth Support Admin
(x-posted to
dw_support_training