Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[pauamma]

Editing. At least pre-approval (or possibly during-approval for admins), since otherwise there's the danger of trolling via correct answer edited to offensive one.

Also, redacting, for those requests that can't stay public due to sensitive personal information, but have no one able to answer them or work on them with access to a private category.