Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[pauamma]

Can you define what you mean by "not in support"? There's nothing in the Dreamwidth code that says "this user is in support, that one isn't", so (if that distinction matters at the design and code level, which isn't necessarily the case), it needs to be clarified. Do you mean a Dreamwidth user, an email address not associated with a Dreamwidth (or OpenID) user, or something else?

[zvi]

I don't actually mean necessarily "Not in support" so much as "shunted off to styles team" or "shunted off to accessibility team" or, heck, "shunted off to coolhunters"

At this point, things that are bugs are getting added as ICs, but sometimes things are ideas that some particular committee should think about.