Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[azurelunatic]

Spam-handling, to be integrated with the anti-spam team's anti-spam system.

[foxfirefey]

I think some things could be automatically filtered into spam--a lot of our spam isn't very smart and has subject titles like "cgzsQrDLswySMJSYZ", which could be pretty easily detected by something like letter tri-grams.