Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[desh]

I remember, before I knew how support worked, being annoyed and confused that an answer to my request appeared above my last comment to that request. Can approving a screened somehow move that screened down to below the last visible comment? Though that might mess up a useful order of internal/screened things, hmm.