Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[wyntarvox]

Filtering or sorting "You Replied" by the type of touch you made.

Make username-based support history available to some level under supporthelp (or everyone?).

Someone (sorry, I forget who!) mentioned in IRC the ability to mark answers as good, even if they weren't approved. So first right answer gets approved, but answers 3 and 5 are marked as a approvable had they been first.

"Approve this answer link" that automatically selects that answer in the "Approve Screend Response" select element and drops you down to the bottom of the quest.

Similar to Isa's first point: Ability for admins and/or supporthelps to edit screened answers. It sucks to have to pass over someone for something like they accidentally picked the wrong FAQ or they typoed "Dreamwidth". May be a slippery slope though ("Why didn't you completely rewrite my answer and approve it??")

[wyntarvox]

Are the supportstats still available here, or were they part of the LJ code that didn't get brought across? In any case, supportstats (either the old incarnation or a possible new one) opened up so that anyone can see their own, admins and/or supporthelps can see their category. (Maybe this is how it worked and I just don't remember.)

On that note, maaaybe do away with the whole category-specific priv system (or rather, don't bring it across). Keeping track of who has what privs where and is at what level of training where is sort of a logistical nightmare. The level of training bit in particular, since it can't really be tracked quantifiably anywhere (/admin/priv can be used to track privs, but really even it isn't perfect). I can definitely see both sides of this coin though. And I guess this is procedural (rather than code-related) and out of the scope of this post. *ramble ramble*

[denise]

Support stats are, unfortunately, ljcom, not livejournal. But a good stats package will be part of the overhaul, definitely.

[pauamma]

Preferrably open to all volunteers, for their own answers?