Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[wyntarvox]

Regarding your last point, this is just how the system works. Currently only one answer can be credited with points, either by the person who opened the request or by someone with the supportclose priv coming along and closing the request. Isa mentioned point-splitting as a suggestion, which is something that's been thrown around a whole lot. Basically the user and/or supportcloser can assign points to multiple answers.