Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[zarhooie]

reformat the support e-mails to be more sense-making
AJAX magic to make the BBB cat show up when someone selects a cat for their request. So like... if someone picks importer, there'd be a thing that'd show up that was like "oh, are any of these your issues?"

[afuna]

reformat the support e-mails to be more sense-making

+1!!! (that's one thing that has always been too "minor" for anyone to fix, but I think it would really help make the support process more friendly, if this were fixed)