Brainstorming

[denise]

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?

Comments

[azurelunatic]

A better-explained, more intuitive way to show a private category, especially when something's been moved, including a better explanation of who can see it and what general classes of requests get moved (requests with sensitive information, or that require staff/senior support response).

Ability to easily apply themes, for accessibility and shiny.

Ability to allow claiming, perhaps, so multiple people don't think that no one else is working on a request and duplicate efforts rather than combining them.

Nicer priv interface.

Ability to tag (that is not just in the title).