Denise (![[staff profile]](https://www.dreamwidth.org/img/silk/identity/user_staff.png)
denise) wrote in ![[site community profile]](https://www.dreamwidth.org/img/comm_staff.png)
dw_support2009-05-20 10:19 pm
denise) wrote in dw_support2009-05-20 10:19 pm
Brainstorming
One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?
no subject
* make the faqs relevant / most used in the current category the request is in easier to find? Duplicate them at the very top of the list, perhaps, so you don't have to scroll all the way down to the bottom (or worse, search in the middle!) to hunt down that FAQ
* when viewing the requests in a list, some way to tell which requests you've already replied to, and which you've ICed on?
* if we're still keeping the list of styles at the top, print out the layout name, instead of the layout number, for system layouts