denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_support2009-05-20 10:19 pm
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Brainstorming

One of the things we really want to prioritize is a total overhaul of the support system's code, to make it easier for people to Get Shit Done without having to struggle with the tools available or try to bend them in ways that they were never meant to be bent. So, this is the brainstorming thread: if we were to be rewriting the support system from scratch (and assume that we will be, more or less), what would you like to see new/different/changed?
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domtheknight: espresso machine brewing into little white mugs (Default)

[personal profile] domtheknight 2009-05-21 12:03 pm (UTC)(link)
a way to see, on the board, which reqs already have screeneds and which ics (so if an SH wants to work on hard stuff that day, or wants to approve answers but not write their own, they'll know without opening the reqs individually).

plus, if we could mark stuff 'unapprovable' (or whatever) so people would know, 'well, that got passed over so i should write my own answer' - vs 'no admin has looked at this yet'. all subject to different priv levels, possibly.
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