Brainstorming redux

[jennifer]

I've read through the comments to the brainstorming post and these are the most popular requests I'm seeing:

- ability to preview and/or edit screened responses
- adjustment of point assignments
- approval links on a given answer instead of having to use the drop-down
- better tracking of when a request was last touched and in what way (screened answers, ICs)
- responding directly to other responses (threaded comments)
- improved filtering/sorting/tagging
- view of all requests a given user has sent in
- view of all requests a given user has answered
- per-request notifications
- better wording for support email notifications
- linking of support requests to Zilla bugs with access to relevant stats
- ability to reference multiple FAQs

That sounds like a pretty heavy overhaul, but I think if we work on a chunk at a time, it'll get done!

If there's no objection I can open a Bugzilla item for each of the bullet points I've listed above. Any additional discussion about implementation details can go in comments to this post for now.

Comments

[denise]

Are we wedded to using the existing system? I think we might want to just scrap it all and start over, honestly, instead of trying to patch each of those things into the existing code; rearchitecting it from scratch might make more sense.

Brainstorming

[cesy]

Totally off-topic, but I always thought we were meant to avoid the term "brainstorm" these days, because it means something else to epileptics. Is that just an urban legend?

[aveleh]

view of all requests a given user has sent in

Unless I'm misunderstanding, the above already exists, it's just only available to SHs and relies somewhat on username/email combinations.

http://www.dreamwidth.org/support/history.bml?user=
http://www.dreamwidth.org/support/history.bml?email=
etc, etc.

One advantage of an actual overhaul could be to better organize tools associated with priv packages.