Jennifer (
jennifer) wrote in
dw_support2009-05-21 10:47 am
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Brainstorming redux
I've read through the comments to the brainstorming post and these are the most popular requests I'm seeing:
- ability to preview and/or edit screened responses
- adjustment of point assignments
- approval links on a given answer instead of having to use the drop-down
- better tracking of when a request was last touched and in what way (screened answers, ICs)
- responding directly to other responses (threaded comments)
- improved filtering/sorting/tagging
- view of all requests a given user has sent in
- view of all requests a given user has answered
- per-request notifications
- better wording for support email notifications
- linking of support requests to Zilla bugs with access to relevant stats
- ability to reference multiple FAQs
That sounds like a pretty heavy overhaul, but I think if we work on a chunk at a time, it'll get done!
If there's no objection I can open a Bugzilla item for each of the bullet points I've listed above. Any additional discussion about implementation details can go in comments to this post for now.
- ability to preview and/or edit screened responses
- adjustment of point assignments
- approval links on a given answer instead of having to use the drop-down
- better tracking of when a request was last touched and in what way (screened answers, ICs)
- responding directly to other responses (threaded comments)
- improved filtering/sorting/tagging
- view of all requests a given user has sent in
- view of all requests a given user has answered
- per-request notifications
- better wording for support email notifications
- linking of support requests to Zilla bugs with access to relevant stats
- ability to reference multiple FAQs
That sounds like a pretty heavy overhaul, but I think if we work on a chunk at a time, it'll get done!
If there's no objection I can open a Bugzilla item for each of the bullet points I've listed above. Any additional discussion about implementation details can go in comments to this post for now.
Brainstorming
Re: Brainstorming
Re: Brainstorming
Edit: A quick Google tells me that various National Socities of Epileptics don't mind the term; it's mainly paranoia among diversity advisors. Thanks for driving me to look it up rather than just relying on the myth!