reminder: please move stuff that needs to be moved!

[denise]

a reminder to everybody: if somebody opens up a request about Terms of Service violations or about paid accounts and anything to do with 'em, please move the request to Terms of Service or Account Payments, respectively. don't answer them, don't IC on them, if there's multiple requests don't try to figure out which ones should be closed and which ones shouldn't -- just move everything, and we'll figure out what needs to be done on the other end. (any answer you write will never be approved; answer requirements are very different in ToS and Accounts than in public support!)

thanks!

Comments

[dreamatdrew]

OK, as I have done this on a few.... should I NOT throw in the IC of, basically, "um, moving this cuz Rah said so" on the ones I bounce?

[denise]

oh, no, that's fine! i mean more, ICs trying to diagnose the user's problem or speculating about what should be done on it or whatever.

(you don't have to give the reasons why you moved it unless it's not super obvious, though. i mean, i assume that if you kick something into accounts it's because you think accounts should handle it. *g*)