quick note re bookshop.org
Dec. 5th, 2025 11:58 pmPreviously: uk.bookshop.org were selling a Tor ebook with DRM applied, which I only noticed after I had bought it, because all? Tor ebooks? are DRM-free? at the request of the publisher? Like, Hive applies DRM to them, but given that bookshop.org lets you filter for DRM-free, this... was surprising.
My initial support request for (1) an explanation and (2) any chance of a refund, realise this is totally on me though, ... got me an almost-immediate refund, which I was not expecting, and a very entry-level explanation of What DRM Is, which I sort of was. So I wrote back saying thank you very much, and also, Tor went famously DRM-free in about 2012, and they're definitely supplying this specific ebook to other retailers without DRM applied.
There was A Pause.
A day or two later I received a response from someone with "Senior" in their signature, thanking me for my patience and saying they were Investigating.
A few days after that I noticed that the ebook in question was now marked DRM-free: hurrah! ... but when I bought it, and clicked on the "yes please download my DRM-free ebook" button, nothing happened.
I did not write back in because I have been. preoccupied.
But a few days after that I tried again and this time the download did work! So hurrah for bookshop.org needing me to do much less assertive escalation than I'd been expecting, and also for noticing that something was still broken and Fixing It without me needing to get around to e-mailing in about it.
... the quick part of this note was going to be: I know there were Questions on my first post about Hey They're Doing Ebooks Now, about how you actually filter for DRM-free. As far as I can tell this isn't actually possible from the ebooks landing page, which seems A Pity, BUT when you search for something (which can absolutely be as vague as "science fiction"), the FORMAT dropdown lets you filter for DRM-free ebooks only. Obviously this is Not Ideal, in that one might actually like to browse All DRM-Free Ebooks, but it does exist as an option, where as far as I can tell it doesn't, at all, on e.g. Kobo. Hopefully this knowledge is helpful! And certainly The Above Saga has caused me to think sufficiently positively of them that I'm likely to default to them for my ebooks in future.